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> {mail Root Path Not Found}, Service does not start.
Tomas
Posted: Dec 19 2007, 07:25 PM
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Hi All,

currently we're experimenting with virtual servers. Therefore we tried to install xmail on one.

XMail is installed in "c:\production_site\_xmailroot\" and it's running on a virtual x64 W2K3 Server.

I followed the installation steps but the service stops immediately after starting. Eventviewer has two entries:

1)
Die Beschreibung der Ereigniskennung ( 0 ) in ( XMail ) wurde nicht gefunden. Der lokale Computer verfügt nicht über die zum Anzeigen der Meldungen von einem Remotecomputer erforderlichen Registrierungsinformationen oder DLL-Meldungsdateien. Möglicherweise müssen Sie das Flag /AUXSOURCE= zum Ermitteln der Beschreibung verwenden. Weitere Informationen stehen in Hilfe und Support. Ereignisinformationen: Mail root path not found.

2)
Die Beschreibung der Ereigniskennung ( 0 ) in ( XMail ) wurde nicht gefunden. Der lokale Computer verfügt nicht über die zum Anzeigen der Meldungen von einem Remotecomputer erforderlichen Registrierungsinformationen oder DLL-Meldungsdateien. Möglicherweise müssen Sie das Flag /AUXSOURCE= zum Ermitteln der Beschreibung verwenden. Weitere Informationen stehen in Hilfe und Support. Ereignisinformationen: XMail error: 0, {Mail root path not found}: The operation completed successfully. (0x0).

Well, of course I read the manual ;-)

During the 1st attempt I inserted the following registry keys:
- HKEY_LOCAL_MACHINE/SOFTWARE/GNU/XMail/MAIL_ROOT --> "c:\production_site\_xmailroot" (Zeichenfolge)

But I received the errors.

During my 2nd attempt I removed the registry settings and used the evironment method.
CMD -> set MAIL_ROOT=c:\production_site\_xmailroot

- Has anyone any clues where to look?
- Casesensitvity?
- Are there known errors on virtual x64 windows server 2003 systems?

Many thanks in advance!

Cheers,


Tomas

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hschneider
Posted: Dec 19 2007, 08:45 PM
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Did you set the proper permissions on the complete MailRoot tree ?

Try to start it from commandline:

xmail.exe --debug -Md -Ms c:\production_site\_xmailroot

Same effect ?



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Harald


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Tomas
Posted: Dec 20 2007, 08:21 AM
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Good morning,

thanks for your quick reaction!

the debugging Mode works fine:

C:\Production_Site\_xmailroot\bin>xmail.exe --debug -Md -Ms c:\production_site\_xmailroot
Debugging XMail Server.
SMAIL thread [00] started
SMAIL thread [01] started
SMAIL thread [02] started
SMAIL thread [03] started
SMAIL thread [04] started
SMAIL thread [05] started
SMAIL thread [06] started
SMAIL thread [07] started
SMAIL thread [08] started
SMAIL thread [09] started
SMAIL thread [10] started
SMAIL thread [11] started
SMAIL thread [12] started
SMAIL thread [13] started
SMAIL thread [14] started
SMAIL thread [15] started
[XMail 1.24 CTRL Server] started
[XMail 1.24 CTRLS Server] started
[XMail 1.24 POP3 Server] started
[XMail 1.24 POP3S Server] started
[XMail 1.24 ESMTP Server] started
[XMail 1.24 ESMTPS Server] started
[XMail 1.24 PSYNC Server] started
[XMail 1.24 FINGER Server] started
LMAIL thread [00] started
LMAIL thread [01] started
LMAIL thread [02] started

As a service xmail still crashes with the same entries in the event viewer.


Permissions should be alright, for the whole Production_site the following settings are active:

- System (Vollzugriff)
- Administrators Full Access (Vollzugriff)

I ran the xmail-service with the administrator account, but the problem still persists.

Is there any way to tell the xmail-service the mail-root than using the registry or environment varible?

Cheers & Many thanks


Tomas

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Tomas
Posted: Dec 20 2007, 10:16 AM
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Hi,

just a little Update:

The virtualization Software ist Virtuozzo and I found this link:

http://xmailforum.homelinux.net/index.php?showtopic=3921

But the resources do not seem to be problem. We got about 700 MB available.

The second thing is, that our server doesn't use a swapfile.

That's it for the moment.

Thanks
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hschneider
Posted: Dec 20 2007, 10:24 AM
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Use this registry key instead:

HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/GNU/XMail/MAIL_ROOT --> "c:\production_site\_xmailroot"

This also applies to the MAIL_CMD_LINE key.



--------------------
Bye,
Harald


-- Download XMail Queue Manager 1.46 NOW: XMail Server Tools
-- Cross platform remote queue management!
-- Message analyzing on the fly!
-- Builtin diagnostics knowledge base!
-- Manages multiple mail queues!

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Tomas
Posted: Dec 20 2007, 10:51 AM
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Problem solved!


Thank you very much!
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justinld50
Posted: Mar 3 2008, 08:23 AM
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Thanks! This helped me too... the xmail instructions need updated for Windows x64 with WoW to mention this important point about the reg key.
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unrivaled1
Posted: Dec 20 2012, 09:23 AM
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This helped me, too! I'm running in the cloud ... I have no idea what wow6432node means, but by adding GNU/XMAIL->MAIL_CMD_LINE & MAIL_ROOT there I got Xmail to start. I'm not sure if this is mentioned in the documentation, but it should probably be there. I've been running Xmail for over 5 years and never ran into this issue til I moved to the cloud.
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