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| XMail Forum > Webmail Add-ons > Problem with Ubimail |
| Posted by: BooT May 25 2004, 06:52 PM |
| Hi all... Need help again I got a user with more then 300 mails in his mailbox. when i try to log in with Ubi i get an error saying : There were errors in the process Please login again System message: System failure, please contact your network administrator > Logout < So i moved his mail to another folder and i could log in.... Then i started to put mail back in his mailbox... 50 mails at a time... then i try to log in...i could do that...i logged out and everytime i added 50 mails and tried to log in..... I could do that till i was at about 250 mails in his mailbox... then i got the error again when trying to log in again.... So i removed 50 mails...back to 200 mails in his mailbox....and tried to log in again..... No luck...i got the error again.... so now i REMOVED mails from his mailbox to see where (Amount of mails) i could log in again.... I could not log on... ONLY on 0 mails in his mailbox could i log in again.... So now i am a bit screwed.... what do i tell this user???? I also tried another web based mail interface....I got the same problem with that one.... So what now? I can not believe that ubimail can not handle more then say 100 mails in a mailbox..... and so every other mail client...webbased that is.... Total mail size is 17 MB |
| Posted by: bim May 25 2004, 09:31 PM |
| Does it work when you try to download them with a normal e-mail client? If it's not with UebiMiau, then it seems like it should be the same with any mailclient... I have to say that, when having to choose between it being most lickely to be a fault in UebiMiau or XMailserver, I'd go for UebiMiau any time... Had some problems with it before (was even able to solve one problem in the coding without any prior knowlegde of PHP) and can't say to have ever found a real error in XMailserver. You might also want to try with www.mail2web.com If any of these work, I do start to think it might be your webmail client(s) not being able to support over 250 mails. Maybe a problem in PHP or even your filesystem that's causing two webmail clients to act strange with over 250 mails? http://www.endymion.com/products/mailman/ is a (not free, but they have a demo version) webmail client that's really easy to install and it doesn't use PHP. So if both other webmail clients used PHP, you might want to try this. Just to limit the things that might be causing this. |
| Posted by: BooT May 26 2004, 10:31 AM |
| Hi again... I tried www.mail2web.com on this users account and i got this error... only after 10 mails was displayed... he got 180 mails in his mailbox now... Error : A run time error occurred. Last night i also installed a cgi mail client...same problem..... I am fresh out of ideas???? |
| Posted by: bim May 26 2004, 11:03 AM |
| And a normal e-mail client? Outlook, Thunderbird, Eudora... Pick one. Do they return an error? |
| Posted by: BooT May 28 2004, 07:08 AM |
| Normal clients like outlook Express works.... No hassels there...But if the users are on a alow connection to the internet like a 56k modem they get time outs aswell.... But i do not have problems...i can (And Did) download all this users mail just for a test... so yea...i dunno...??? Thanx |
| Posted by: atomant May 28 2004, 08:42 AM |
| Maybe you have problems with php.ini settings. Check for size allowed on script, upload, etc. |
| Posted by: bim May 28 2004, 09:32 AM | ||||
I was also thinking of some sort of limitation in PHP, but:
same thing in... which language did the cgi-script use  Perl? Strange... |
| Posted by: atomant May 28 2004, 09:39 AM |
| BooT, please create a test account for me and PM the data and fill in the mailbox with messages. I'll try to find out what is wrong. |
| Posted by: BooT May 29 2004, 03:03 PM |
PM sent.... |
| Posted by: atomant May 29 2004, 08:50 PM |
| Works nice. I could login and read all 284 messages. Check file and dir permissions for webmail. |
| Posted by: BooT May 31 2004, 07:44 PM |
| Yea...sometimes i can log in...and sometimes not.... the problem is still there... So i dunno what is up..... And the permissions is fine.... if it was not i will not be able to log on...at all... |
| Posted by: atomant May 31 2004, 09:30 PM |
| Hmmm, do you run UebiMiau and Xmail on the same machine? What is the Xmail load? Maybe Xmail is hitting his upper limit for pop3 threads - try to increase them to a higher value. |
| Posted by: BooT Jun 1 2004, 08:52 PM |
| The Xmail and ubimail is on the same server yes... But the problem is that users with slow connections seem to have the connecting problem the most... Same goes for downloading the mail via outlook or outlook express....then Download 30-50 mails then the connection times out.... anmd i have increased the timeout on xmail to 10 min's already....??? So no clue again.... I got another user now with 850 mail in his mailbox....and he can not download them at all.... |
| Posted by: atomant Jun 2 2004, 01:45 PM |
| How long does it take for the users on slow conn to get timed out? The user with a lot of messagess...instruct him to use webmail and to delete messgaes which are spam and then to get mail with client. |
| Posted by: BooT Jun 3 2004, 01:06 PM |
| That is the Problem atomant They can not log onto the Webmail interface when they have so many mails in it.... Timeout is from 5 - 30 mins while downloading mails..... And it is not that my server is on a slow connection or anything.... It has 8MB bandwith.... So yea.....??? |
| Posted by: atomant Jun 3 2004, 02:22 PM |
| Just remember one topic and maybe it will work for you too. Which service pack is installed on your xmail server win2k? One user had problems with connecting to the service with 12 or more messages in mailbox and after updating with SP4 users could log in without any problems. |
| Posted by: BooT Jun 4 2004, 01:23 PM |
| I am on SP 4 on Win2kServer and it is Fully patched.... |
| Posted by: ndoeberlein Jun 7 2004, 05:42 AM |
| What other services/apps are you running on the machine? Static or dynamic IP address? Do you have more than one IP address? Is your DNS server reliable? Have you tried adding the FQDN to the hosts file on the W2K machine? Have you tried specifiying IP address instead of FQDN in ubi for the pop3 and smtp setting? Sorry for the grocery list... Personally, this sounds like a DNS or bandwidth issue and I'm leaning towards the first. To make it easy, add the FQDN to the hosts file on your server. Test it from the server using the web interface after you modify the hosts file so that you can have as controlled of an environment as possible. If it works consistantly after that, then it's a DNS issue. If it works consistantly there, move to a workstation and try it. Hope this helps.... |