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{mail Root Path Not Found}, Service does not start.

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Tomas	Posted: Dec 19 2007, 07:25 PM
Newbie Group: Members Posts: 22 Member No.: 1579 Joined: 4-April 05	Hi All, currently we're experimenting with virtual servers. Therefore we tried to install xmail on one. XMail is installed in "c:\production_site\_xmailroot\" and it's running on a virtual x64 W2K3 Server. I followed the installation steps but the service stops immediately after starting. Eventviewer has two entries: 1) Die Beschreibung der Ereigniskennung ( 0 ) in ( XMail ) wurde nicht gefunden. Der lokale Computer verfügt nicht über die zum Anzeigen der Meldungen von einem Remotecomputer erforderlichen Registrierungsinformationen oder DLL-Meldungsdateien. Möglicherweise müssen Sie das Flag /AUXSOURCE= zum Ermitteln der Beschreibung verwenden. Weitere Informationen stehen in Hilfe und Support. Ereignisinformationen: Mail root path not found. 2) Die Beschreibung der Ereigniskennung ( 0 ) in ( XMail ) wurde nicht gefunden. Der lokale Computer verfügt nicht über die zum Anzeigen der Meldungen von einem Remotecomputer erforderlichen Registrierungsinformationen oder DLL-Meldungsdateien. Möglicherweise müssen Sie das Flag /AUXSOURCE= zum Ermitteln der Beschreibung verwenden. Weitere Informationen stehen in Hilfe und Support. Ereignisinformationen: XMail error: 0, {Mail root path not found}: The operation completed successfully. (0x0). Well, of course I read the manual ;-) During the 1st attempt I inserted the following registry keys: - HKEY_LOCAL_MACHINE/SOFTWARE/GNU/XMail/MAIL_ROOT --> "c:\production_site\_xmailroot" (Zeichenfolge) But I received the errors. During my 2nd attempt I removed the registry settings and used the evironment method. CMD -> set MAIL_ROOT=c:\production_site\_xmailroot - Has anyone any clues where to look? - Casesensitvity? - Are there known errors on virtual x64 windows server 2003 systems? Many thanks in advance! Cheers, Tomas

hschneider	Posted: Dec 19 2007, 08:45 PM
No - I'm not an answering script ... Group: Admin Posts: 6631 Member No.: 195 Joined: 19-June 02	Did you set the proper permissions on the complete MailRoot tree ? Try to start it from commandline: xmail.exe --debug -Md -Ms c:\production_site\_xmailroot Same effect ? -------------------- Bye, Harald -- Download XMail Queue Manager 1.46 NOW: XMail Server Tools -- Cross platform remote queue management! -- Message analyzing on the fly! -- Builtin diagnostics knowledge base! -- Manages multiple mail queues! Sponsored by CD-Produktion und DVD-Produktion and Homestaging Saarland - Immobilien schneller verkaufen in der Region Saarland, Rheinland-Pfalz und Luxembourg

Tomas	Posted: Dec 20 2007, 08:21 AM
Newbie Group: Members Posts: 22 Member No.: 1579 Joined: 4-April 05	Good morning, thanks for your quick reaction! the debugging Mode works fine: C:\Production_Site\_xmailroot\bin>xmail.exe --debug -Md -Ms c:\production_site\_xmailroot Debugging XMail Server. SMAIL thread [00] started SMAIL thread [01] started SMAIL thread [02] started SMAIL thread [03] started SMAIL thread [04] started SMAIL thread [05] started SMAIL thread [06] started SMAIL thread [07] started SMAIL thread [08] started SMAIL thread [09] started SMAIL thread [10] started SMAIL thread [11] started SMAIL thread [12] started SMAIL thread [13] started SMAIL thread [14] started SMAIL thread [15] started [XMail 1.24 CTRL Server] started [XMail 1.24 CTRLS Server] started [XMail 1.24 POP3 Server] started [XMail 1.24 POP3S Server] started [XMail 1.24 ESMTP Server] started [XMail 1.24 ESMTPS Server] started [XMail 1.24 PSYNC Server] started [XMail 1.24 FINGER Server] started LMAIL thread [00] started LMAIL thread [01] started LMAIL thread [02] started As a service xmail still crashes with the same entries in the event viewer. Permissions should be alright, for the whole Production_site the following settings are active: - System (Vollzugriff) - Administrators Full Access (Vollzugriff) I ran the xmail-service with the administrator account, but the problem still persists. Is there any way to tell the xmail-service the mail-root than using the registry or environment varible? Cheers & Many thanks Tomas

Tomas	Posted: Dec 20 2007, 10:16 AM
Newbie Group: Members Posts: 22 Member No.: 1579 Joined: 4-April 05	Hi, just a little Update: The virtualization Software ist Virtuozzo and I found this link: http://xmailforum.homelinux.net/index.php?showtopic=3921 But the resources do not seem to be problem. We got about 700 MB available. The second thing is, that our server doesn't use a swapfile. That's it for the moment. Thanks

hschneider	Posted: Dec 20 2007, 10:24 AM
No - I'm not an answering script ... Group: Admin Posts: 6631 Member No.: 195 Joined: 19-June 02	Use this registry key instead: HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/GNU/XMail/MAIL_ROOT --> "c:\production_site\_xmailroot" This also applies to the MAIL_CMD_LINE key. -------------------- Bye, Harald -- Download XMail Queue Manager 1.46 NOW: XMail Server Tools -- Cross platform remote queue management! -- Message analyzing on the fly! -- Builtin diagnostics knowledge base! -- Manages multiple mail queues! Sponsored by CD-Produktion und DVD-Produktion and Homestaging Saarland - Immobilien schneller verkaufen in der Region Saarland, Rheinland-Pfalz und Luxembourg

Tomas	Posted: Dec 20 2007, 10:51 AM
Newbie Group: Members Posts: 22 Member No.: 1579 Joined: 4-April 05	Problem solved! Thank you very much!

justinld50	Posted: Mar 3 2008, 08:23 AM
Newbie Group: Members Posts: 4 Member No.: 2775 Joined: 24-January 08	Thanks! This helped me too... the xmail instructions need updated for Windows x64 with WoW to mention this important point about the reg key.

unrivaled1	Posted: Dec 20 2012, 09:23 AM
Newbie Group: Members Posts: 3 Member No.: 2496 Joined: 8-April 07	This helped me, too! I'm running in the cloud ... I have no idea what wow6432node means, but by adding GNU/XMAIL->MAIL_CMD_LINE & MAIL_ROOT there I got Xmail to start. I'm not sure if this is mentioned in the documentation, but it should probably be there. I've been running Xmail for over 5 years and never ran into this issue til I moved to the cloud.

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